Connect with Ralph & Russo

Yes. We provide detailed sizing guidance for our Eden heels, designer pumps, and bridal collection. When you contact us, include the specific style you’re considering and any relevant measurements. We’ll respond with fit recommendations based on that product’s construction and your needs.

For orders placed through Amazon, Amazon’s customer service handles shipping, returns, and order modifications. We recommend contacting Amazon directly for the fastest resolution. If you have product-specific questions about a Ralph & Russo item you’ve received, we’re happy to assist via email.

We provide bridal guidance through email correspondence. If you’re considering a Ralph & Russo bridal gown or wedding heels, contact us with your event date, style preferences, and any specific design elements you’re drawn to. We’ll provide personalized recommendations from our bridal collection.

Yes. When you contact us, let us know which product categories interest you most—Eden heels, bridal, evening wear, or specific color families. We’ll note your preferences and can provide information about new styles as they become available through our retail partners.

We welcome product feedback. Email us with your suggestion—whether it’s a color variation you’d like to see in the Eden collection, a specific heel height, or a dress silhouette. While we can’t guarantee every request will be developed, our design team reviews all customer input when planning new collections.